# Privacy Policy | Elite Glass Repair Toronto

URL: https://eliteglassrepairtoronto.ca/privacy-policy/

# Privacy Policy

Last updated: October 10, 2026

Elite Glass Repair Toronto ("we", "us" or "our") is a glazing contractor based in Vaughan, ON, Canada, providing residential, commercial and storefront glass repair and replacement across the Greater Toronto Area. This policy explains what personal information we collect through eliteglassrepairtoronto.ca and when you call us, how we use it, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## 1\. Information We Collect

We collect only what we need to quote, schedule and complete glass work:

-   **Contact details:** your name, phone number and postal code, entered in our quote form or given on the phone.
-   **Job details:** the service you need, a description of the damage, opening sizes and any photos you send.
-   **Property confirmation:** your confirmation that you are the property owner, an authorized facility manager, or handling an active insurance claim for the address.
-   **Insurance details:** your insurer, claim number and deductible when you ask us to direct-bill a claim.
-   **Site photos:** photos the crew takes of the damage and the finished work, used for your insurer and our job records.
-   **Technical data:** the page you submitted a form from, and standard browser information collected by analytics tools if enabled.

## 2\. How We Use Your Information

-   To respond to your enquiry and prepare a written quote
-   To dispatch the crew, schedule work and complete the job
-   To prepare invoices and, with your permission, direct-bill your insurer
-   To honour our written workmanship warranty and book follow-up checks
-   To improve our website and services

We do not send marketing email, and we do not sell or rent your personal information.

## 3\. How Your Form Submission Is Processed

Quote form submissions are delivered to us through a lead-capture service operated by LocusPilot, which forwards your message to our team. That service filters spam and does not use your information for its own marketing.

## 4\. Sharing Your Information

We share personal information only when it is needed to do the work you asked for:

-   With your insurance company and adjuster, when you ask us to direct-bill a claim
-   With glass fabricators and suppliers, limited to measurements and delivery details
-   With your property manager or condo corporation, when the work is in a managed building
-   With professional advisers such as our accountant, under confidentiality
-   With authorities, when required by law

## 5\. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. The site will still work without them.

## 6\. How Long We Keep Information

We keep job records, including photos and invoices, for as long as our warranty applies and as required for tax and insurance purposes, typically seven years. Enquiries that do not turn into a job are deleted within two years.

## 7\. Security

We use reasonable administrative, technical and physical safeguards to protect your information from loss, theft and unauthorized access. No method of transmission over the internet is completely secure, so please do not send sensitive financial information through the form.

## 8\. Your Rights

You can ask us to:

-   Tell you what personal information we hold about you
-   Correct information that is wrong
-   Delete your information, where we are not required to keep it
-   Withdraw consent for a use of your information, subject to legal or contractual limits

## 9\. Contact Us About Privacy

For privacy questions or requests, call us at 

(416) 555-0100

[tel:+14165550100 →](tel:+14165550100)

 or 

send a message

[/contact/ →](/contact/)

 through our contact page and mark it "Privacy request". We will respond within 30 days.

## 10\. Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.